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Condition

Acne

Written by the Verra clinical team · Medical review pending · Last updated Oct 4, 2026

Quick answer

Acne happens when hair follicles clog with oil and dead skin, leading to blackheads, whiteheads and inflamed spots. It is the most common skin condition and affects adults as well as teens. Prescription topicals such as tretinoin, often combined with other ingredients, can clear and prevent breakouts over time.

Key takeaways

  • Most treatments take 6 to 12 weeks to show results.
  • Retinoids can irritate at first and increase sun sensitivity.
  • Tretinoin is not used in pregnancy.

Overview

Acne ranges from occasional clogged pores to deep, painful cysts that can scar.

Symptoms

Blackheads, whiteheads, red bumps, pustules and sometimes painful nodules on the face, chest or back.

Causes

Oil production, clogged pores, bacteria and inflammation, influenced by hormones, genetics and some medications.

How it is diagnosed

By looking at the skin. Clear photos let a provider assess type and severity online.

When to see a doctor in person

See a dermatologist in person for deep cysts, scarring, or acne with irregular periods and excess hair growth.

Treatment options at Verra

A licensed provider decides whether a treatment is appropriate after your visit.

Questions

What causes acne, and why does it affect both teens and adults?

Acne starts when hair follicles clog with oil and dead skin cells. Bacteria and swelling can then lead to inflamed spots. Hormone changes, family history, and some skin products can play a role. Acne affects adults as well as teens, and it is not simply caused by dirty skin.

How does prescription tretinoin work for acne?

Tretinoin is a topical retinoid that helps keep dead skin cells from building up and blocking pores. It may reduce existing acne and help prevent new breakouts over time. Results vary. A licensed physician in your state decides whether tretinoin, alone or with other ingredients, is appropriate for you.

How long does prescription acne treatment take to show results?

Prescription acne treatment usually takes weeks rather than days to show changes, and fuller improvement may take several months. Results vary. Tretinoin can also cause early irritation or an initial increase in breakouts. Follow your prescribed schedule, and contact your physician if symptoms are severe or your skin is getting worse.

How should I apply a prescription topical treatment for acne?

Follow the directions on your acne prescription, since the amount and schedule depend on its ingredients. For tretinoin, directions often call for a thin layer on clean, dry skin over the acne-prone area. Avoid the eyes, lips, and broken skin. Do not increase the amount or frequency without medical advice.

What side effects can topical acne medicines cause?

Topical acne medicines can cause dryness, peeling, redness, stinging, or burning. The risks depend on the ingredients and your skin. Tell your physician about persistent or painful irritation. Stop using the product and seek urgent help for signs of a serious allergic reaction, such as trouble breathing or facial swelling.

Can I combine prescription acne treatment with other skin care products?

You may be able to use other skin care products with prescription acne treatment, but some combinations cause extra irritation. Share your full routine with your physician, including cleansers, acids, retinol, and spot treatments. Do not add another acne medicine or change application timing without checking your prescription instructions.

Can I use prescription acne treatment while pregnant or breastfeeding?

Some prescription acne medicines should not be used during pregnancy, and breastfeeding also requires an ingredient review. Topical retinoids such as tretinoin are generally avoided during pregnancy. Tell your physician if you are pregnant, planning pregnancy, or breastfeeding before starting treatment. A licensed physician in your state will review appropriate options.

When does acne need an in-person exam instead of online treatment?

Acne may need an in-person exam if you have deep, painful lumps, scarring, a sudden severe breakout, or an unclear diagnosis. Online treatment is not right for every case. A licensed physician in your state can review your symptoms and advise whether you need a dermatologist or other local care.

How do I request prescription acne treatment through Verra Health?

You can request acne treatment through a Verra Health online or video visit. A licensed physician in your state reviews the visit and decides whether to prescribe. The online visit fee is $99; the video visit fee is $149. Medication is charged only after a physician approves.

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Sources

This page is general information, not medical advice. Results vary. Compounded medications are not FDA-approved. Our editorial policy

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