Visits and fees · FAQ
How do I reschedule a video visit without misunderstanding the fee policy?
Short answer
Contact Verra Health as soon as you know you need to reschedule a video visit. Ask whether your paid fee can apply to the new appointment and whether any added charge applies. The visit fee is non-refundable, and this policy does not establish rescheduling deadlines or missed-visit charges.
If you need to move a video appointment, contact Verra Health as soon as possible. Include your appointment details and ask for help finding another time. Do not assume that requesting a change means the original appointment has been canceled or the new one is confirmed.
The visit fee is non-refundable. That rule alone does not explain whether a paid fee can transfer to a new appointment. Before booking again, ask whether your existing payment applies and whether another charge is required. This policy does not establish a rescheduling deadline or a missed-visit charge.
If technical problems prevent you from joining, report the issue promptly and ask what to do next. Do not assume that connection problems automatically qualify for a refund or a replacement visit without charge.
A paid visit fee is credited toward your first medication order within 30 days. If rescheduling affects your order timing, ask Verra Health how the credit deadline applies. Do not assume that moving the appointment extends the credit period.
Written by the Verra clinical team · Last updated Oct 6, 2026
General information, not medical advice. If you're in crisis, call or text 988.