Verra vs in-person care: What happens if Verra recommends an office visit?

Verra providers refer you for in-person care when needed. This may happen when your concern requires a hands-on exam, testing, a procedure, or a level of care that cannot be provided remotely. A referral is a next step in getting the right type of assessment, not a promise of a particular diagnosis or prescription.

Before the visit ends, ask what kind of clinician or facility you should contact. Also ask how soon you should be seen and what information would be useful to bring. Do not assume that a referral means an appointment has been booked or that the outside visit is covered by your Verra visit fee.

Contact the local office to confirm its scheduling process, fees, and insurance rules. Bring your medication list and a clear summary of your concern. If you have questions about the recommendation, ask for clarification rather than treating the remote visit as a replacement for the recommended in-person care.