How do I cancel a sleep program or a future order?

Start by checking the terms for the specific sleep service you purchased. A medication plan, home sleep test, Auto-CPAP program, and oral appliance service may have different cancellation steps. Contact the care team and identify exactly what you want to cancel, such as a future medication order or an ongoing service.

Ask whether an order has already entered preparation or shipping, when cancellation takes effect, and whether any future charges remain. Do not assume that shipped items, custom dental work, or completed services can be refunded. Request confirmation of the cancellation and keep it with your order records. If you also have a membership, clarify whether that needs a separate cancellation request.

The visit fee is non-refundable. It is credited toward your first medication order within 30 days under the visit credit terms. Ending billing does not provide instructions for stopping medication or a prescribed device. Ask your physician or dentist for a separate medical plan before changing ongoing care.