How can I understand privacy protections for my mental health visit?

Mental health visits involve sensitive information about symptoms, medications, and personal history. Verra's current privacy notice is the place to check how that information is collected, used, and shared. Read it before submitting your visit if you have concerns about a particular type of information.

Ask who may access your records for care, pharmacy services, payment, or other purposes. You can also ask how to request records, correct information, or raise a privacy concern. Do not assume that all information can be deleted on request, since medical record rules may apply.

Consider your own surroundings as well. Use a private device when possible, avoid shared accounts, and choose a place where others cannot overhear a video visit. Check whether phone notifications or email previews could display messages on a shared screen.

If you have concerns about billing details, delivery packaging, or contact preferences, ask Verra what to expect rather than assuming those items reveal nothing about care. Privacy rules can include legal exceptions, so avoid treating any health service as a promise of absolute secrecy.