Dental · FAQ
How is my information handled during an online dental visit?
Short answer
Your dental visit involves sharing health and contact information for review and, if prescribed, pharmacy fulfillment. Read Verra's privacy notice for details about how information is used and shared. Ask about access, messages, and packaging before ordering if you have specific privacy needs. Avoid sending sensitive information through public channels.
An online dental visit requires personal details so your request can be reviewed. These may include your symptoms, medical history, current medicines, contact information, and location. If a prescription is approved, the dispensing pharmacy also needs information to fill it and ship it to the correct patient.
Read Verra's current privacy notice to understand its information practices and your available choices. Ask Verra if you want details about who can access visit records, how messages are delivered, or how to request records. Do not assume that packaging, billing descriptions, email, or text messages will look a particular way without confirming first.
Use a private device and a secure connection when possible. Keep your account sign-in details to yourself, and consider whether others can see notifications on a shared phone or computer. Submit health information through the channels Verra identifies for care, rather than through social media or public posts. If privacy affects where you can receive a package or complete a video visit, discuss those needs before proceeding.
Written by the Verra clinical team · Last updated Oct 6, 2026
General information, not medical advice. If you're in crisis, call or text 988.