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Weight loss · FAQ

How can I review privacy protections for my online weight loss care?

Short answer

Review Verra’s privacy policy and any health privacy notice before submitting weight loss information. These documents should explain how information is collected, used, and shared. Ask support about anything unclear, including pharmacy sharing and account access. Do not assume online care is anonymous or that no information is shared to provide treatment.

Weight loss care involves sensitive information, including your health history, medication list, and contact details. Review Verra’s current privacy policy and any health privacy notice before completing a visit. Look for explanations of what information is collected, how it is used, who may receive it, and how to raise a privacy concern.

Online care is not anonymous. A prescribing physician needs information to review your request, and a dispensing pharmacy needs information to fill and ship an approved prescription. Check the published notices for the details of these uses and disclosures. Ask support about any privacy feature or protection that is not clearly described rather than assuming it is offered.

You can also take steps to protect information on your own devices. Use a strong, unique password and avoid a shared device when possible. Choose a private setting for video visits. Ask Verra how account messages, delivery notices, and billing descriptions appear if those details could affect your privacy at home.

Written by the Verra clinical team · Last updated Oct 6, 2026

General information, not medical advice. If you're in crisis, call or text 988.

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