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Sexual health · FAQ

How can I learn how Verra handles my sexual health information?

Short answer

Review Verra's privacy notice and contact Verra with questions about how sexual health information is collected, used, or shared. Your physician needs accurate health details to review treatment safely. Before submitting information, ask about account access, messages, pharmacy sharing, and any privacy choices that matter to you.

Sexual health care involves sensitive information. Read Verra's privacy notice before submitting a visit, and ask for clarification if any part is unclear. The notice is the place to look for details about how information is used, shared, stored, and managed.

A physician needs an accurate health history and medicine list to review a prescription request. Pharmacy staff also need information to fill an approved prescription. Privacy does not mean that information is never shared as part of care. Ask Verra which parties receive your information and for what purposes.

If you share a phone, email account, or device, consider who might see appointment notices, messages, or account activity. Use a strong, unique password and avoid leaving your account open on a shared device. Ask about available communication choices before relying on a particular contact method.

You can also ask how to request records, correct information, or raise a privacy concern. Do not assume deleting an account removes medical records; record retention requirements may still apply. Confirm Verra's current policies directly.

Written by the Verra clinical team · Last updated Oct 6, 2026

General information, not medical advice. If you're in crisis, call or text 988.

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