Hormones · FAQ
How can I cancel a hormone treatment plan or future orders?
Short answer
Contact Verra support for the cancellation steps that apply to your hormone plan. Ask whether a pending order can still be stopped and whether any plan payments remain. Canceling future orders is separate from stopping medication safely. The visit fee is non-refundable, and order terms may depend on processing status.
To cancel a hormone plan or future orders, contact Verra support and review the terms shown when you enrolled. State whether you want to cancel medication orders, a medication plan, your membership, or more than one of these. Do not assume that canceling one automatically cancels the others.
Ask whether any current order has already entered pharmacy preparation or shipping. The ability to stop that order may depend on its status and the applicable terms. Do not assume a refund or cancellation is available once a prescription is being prepared.
If you chose a 3-month or 6-month plan billed monthly, ask whether any payment commitment remains. Request confirmation of the cancellation and its effective date so you know what, if anything, is still scheduled.
The visit fee is non-refundable. It is credited toward your first medication order within 30 days. For questions about ending the medication itself, contact your physician. Administrative cancellation does not replace medical guidance about stopping hormone treatment.
Written by the Verra clinical team · Last updated Oct 6, 2026
General information, not medical advice. If you're in crisis, call or text 988.